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Student
Posts: 1
Member Since: ‎05-17-2016
Message 1 of 4 (1,361 Views)
Accepted Solution

Backwards Brightness Buttons and Brightness Settings

[ Edited ]
Product Name: Pavilion x360
Operating System: Microsoft Windows 10 (64-bit)

Hi, I am having some issues regarding my laptop's brightness.

 

Firstly, when I turn my laptop on, the brightness is always on pitch black so I can't see the screen. I have been on to all the settings and put the brightness as max for both when it is plugged into power, and not. And yet each time I switch it on, the brightness isn't on and the screen is completely black.

 

Secondly, my brightness buttons are the wrong way round, so the button I should press to reduce the brightness actually increases it, and the button I should press to increase the brightness actually decreases it.

Again I have looked in the settings and can't find anything there to change them - I haven't downloaded or installed anything that should have changed them, I literally use the laptop for microsoft office and the internet. 

 

Please help

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Accepted Solution

Re: Backwards Brightness Buttons and Brightness Settings

Try turning off fast start mode, this seems to help with problems like this. Hopefully the issue will be corrected in a future update, but until then you can try this:

 

Windows+X to open power options
Click Choose what the power buttons do
Change settings that are currently unavailable
Scroll down to Turn on fast startup (recommended)
Uncheck the option to turn it off
Save your changes, then restart the computer to see if that helped.

 

Steps with screenshots: http://www.howtogeek.com/243901/the-pros-and-cons-of-windows-10s-fast-startup-mode/

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Intern
Posts: 38
Member Since: ‎03-25-2013
Message 2 of 4 (1,333 Views)

Re: Backwards Brightness Buttons and Brightness Settings

Hi,

 

You can go ahead and update the latest BIOS version for the unit

I am an HP Employee supporting Desktop and Notebook computers.
Grad Student
Posts: 159
Member Since: ‎02-19-2014
Message 3 of 4 (1,327 Views)

Re: Backwards Brightness Buttons and Brightness Settings

Try turning off fast start mode, this seems to help with problems like this. Hopefully the issue will be corrected in a future update, but until then you can try this:

 

Windows+X to open power options
Click Choose what the power buttons do
Change settings that are currently unavailable
Scroll down to Turn on fast startup (recommended)
Uncheck the option to turn it off
Save your changes, then restart the computer to see if that helped.

 

Steps with screenshots: http://www.howtogeek.com/243901/the-pros-and-cons-of-windows-10s-fast-startup-mode/

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I am an HP employee
Student
Posts: 1
Member Since: ‎07-27-2018
Message 4 of 4 (112 Views)

Re: Backwards Brightness Buttons and Brightness Settings

After countless other troubleshooting, this works!... Thank you!
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