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Guidelines
Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
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‎12-15-2018 08:00 AM - edited ‎12-15-2018 08:04 AM

HP Recommended
Product: Bad screen module
Operating System: Microsoft Windows 10 (64-bit)

I need to replace the module located at the bottom of my laptop screen. Where do I find one of these?...

8 REPLIES 8

‎12-15-2018 08:19 AM

HP Recommended

Welcome to the HP Support Community @HPSUXAZZ

 

To better assist you, the members will need the exact model number or product number of your laptop/desktop or printer???

 

HP Notebook PCs - How Do I Find My Model Number or Product Number?

 

 https://support.hp.com/us-en/document/c03754824

 

REO

 

PLEASE DO NOT POST ANY SERIAL NUMBERS

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‎12-15-2018 08:56 AM

HP Recommended

15ay173dx

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‎12-15-2018 09:46 AM

HP Recommended

@HPSUXAZZ

 

Is it this board at the bottom of the LCD???

 

WHATBOARD.PNG

 

REO

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‎12-15-2018 10:24 AM

HP Recommended

It could be that. Is that a module? If that went bad would that cause the battery to not charge? And the screen to freeze up?

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‎12-15-2018 10:43 AM

HP Recommended

I brought my computer to my son's vocational school where they have a computer tech class. They said the module on the screen is blown and needs to be replaced.

Symptoms we're: for a few months the screen would freeze up until I bent the screen a little at the bottom. Then one day it wouldn't take a charge or turn on while plugged in. Now it's dead.

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‎12-15-2018 10:47 AM

HP Recommended

@HPSUXAZZ

 

Do you mean a module in the Display Assembly or the Laptop Base???

 

Your Maintenance and Service Guide here:

 

http://h10032.www1.hp.com/ctg/Manual/c05087748

 

Please expand on the battery not charging and the screen freeze ups???

 

Are you able to boot???

 

REO

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‎12-15-2018 11:01 AM

HP Recommended

Module on the display assembly. 

Comp is now dead. Doesn't boot or charge when plugged in

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‎12-20-2018 07:38 PM

HP Recommended

Yes it is the module at the bottom of the display as seen in your picture. Would youyknow what it's called and how can I order a replacement?

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