Banding and fuzzy image.

[Jenny1_]

Banding and fuzzy image.  HP Laptop 15-fd0017ci (7P514EA)

[Irfan_06]

Hi @Jenny1_,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Laptop that has display issue.

Follow the below steps to access the BIOS menu.

1) Hold the power button for at least five seconds to turn off the computer. (Wait for a few seconds after releasing the power button)

2) Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu is displayed, press the f10 to access the BIOS menu.

If the issue appears on the BIOS, there is an issue with the hardware.

Or

Kindly refer to the steps on this link to update the BIOS and let me know if that fixes the issue.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

If the issue still persists, please click on this link for advance troubleshooting.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[Jenny1_]

Thank you. I don't see any banding in the BIOS. Banding - pixel waves, gradient on any color. I see these waves on the desktop screensaver, in photos, in videos, on the Internet. I need to update the video card driver?

[Irfan_06 · Accepted solution]

Hi @Jenny1_,

Were you able to perform the troubleshooting steps from the below link?

https://support.hp.com/us-en/document/ish_7096250-7096363-16

If the issue still persists, please install all the pending updates for the Windows operating system by following the below steps.

go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

 Irwin6

HP Support

[Jenny1_]

Thank you. It turned out that the video adapter was not installed. After installation, the image quality improved. I will continue. Perhaps the gradient will disappear completely.

[Irfan_06]

Hi @Jenny1_,

That's great! Happy to hear that the issue has been resolved. I appreciate your efforts in performing the steps to fix it and If you need further assistance feel free to reach out to us.

Take care and have a great day ahead!

Irwin6

HP Support