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Sonurff513 Student
Student
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Message 1 of 2
51
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HP Recommended

Battery issue

ay503tx
Microsoft Windows 10 (64-bit)

Dear Sir/Madam,

                                I have purchased this HP503TX notebook on 16th July 2017 and I was very happy until I faced the battery issue after 6 months I started facing faster battery drainage problem. At first, I ignored but after few days I complained about same you can check the records HP said that its normal 2 hrs battery backup is normal but just after the warranty period my battery started getting shut after 50% of charge left thought it is due to my OS so I formated my notebook but nothing changed. Now from few months, have faced this new issue I always have to plug in the charging adapter and if the power cuts my notebook gets shutdown, now you say is this what a customer wants? It's clear that after the warranty period is over no one cares about anything, sir its a humble request if you can shortout my problem if there is any chance to replace my battery the image of hp will remain the same in my mind

1 REPLY 1
HP Support Agent
HP Support Agent
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Message 2 of 2
19
Flag Post
HP Recommended

Battery issue

@Sonurff513

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 

Thank you for visiting the HP Support Community.

ECHO_LAKE
I am an HP Employee

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