Battery problem + touchscreen problem

[pvanbeveren]

1. I seldom use the laptop but from the first week I encoutered sudden actions on the screen like I'm touching the screen, while I didn't do anything.

2. Although I don't use this laptop oftenly, after 6months the battery seems to drain within 5 to 10min.

[Max3Aj]

@pvanbeveren, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I understand you're experiencing two issues with your HP Spectre x360 14-eu0000, unexpected touchscreen behavior and rapid battery drain. Let's address both step-by-step:

Touchscreen Acting on Its Own (Phantom Touches)

This is often caused by hardware interference, driver issues, or environmental factors. Here's what you can try:

Clean the Screen

• Use a soft, lint-free microfiber cloth to gently clean the screen. Smudges or moisture can sometimes cause false touches.

Update Touchscreen Drivers

1. Press Windows + X → Select Device Manager.
2. Expand Human Interface Devices.
3. Right-click HID-compliant touch screen → Select Update driver → Choose Search automatically.

Calibrate the Touchscreen

• Go to Control Panel → Hardware and Sound → Tablet PC Settings → Click Calibrate.

BIOS and Firmware Update

• Visit the HP Software and Driver Downloads page
• Enter your product: HP Spectre x360 14-eu0000
• Download and install the latest BIOS and firmware updates.

Perform a Touchscreen Diagnostic

• Use the HP PC Hardware Diagnostics tool:
  • Press Esc repeatedly at startup → Press F2 → Choose Component Tests → Select Touch Screen Test.

Battery Draining Quickly After 6 Months

This could be due to battery wear, background processes, or a calibration issue.

Battery Health Check

• Download and run HP Support Assistant: Download here
• Go to Battery Check under My Notebook → Battery.

BIOS Battery Test

• Restart your laptop → Press Esc repeatedly → Press F2 → Select Component Tests → Power → Battery Test.

Battery Calibration

• Follow HP's guide to calibrate your battery:
  HP Notebook PCs - Testing and calibrating the battery (Windows) | HP® Support

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support