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HP Recommended
Victus by HP 16.1 inch Gaming Laptop PC 16-d0000 (2V8U5AV)
Microsoft Windows 11

howdy,

 

I am currently on deployment, and I bought this laptop here in Europe. after using this laptop for one month i have noticed a big scratch across the screen right where the palm rest is. it is a big ol line right to left of the screen. it is slowly getting wider as i use this laptop. does warranty cover this or do i need to return this laptop and buy something else since this one is defective. keep in mind that this laptop was bought in europe and i am in europe until 2023

1 REPLY 1
HP Recommended

Hi @gunsmoke6,

 

Welcome to the HP Support Community. 

 

I understand that you are having a scratch on the screen. I'd like to help!

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Nal_NR-Moderator
I am an HP Employee

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