Product: Entertainment Notebook HP Pavilion dv6-6118sl
Operating System: Microsoft Windows 10 (64-bit)
Hi I have a problem with my notebook that, after trying and trying to turn it on, the screen no longer goes even following HP's advice on a video of HP or even on the virtual agent. You know how to help me because my warranty has expired, THANK YOU and have a nice day.
Hi, thanks for the immediate reply, the problem was solved by resetting the memory module. The last use after the problem was 20 minutes of word, but when I turned it off and back on today it had the same problem. So I tried to re-attach the module and reattach it but nothing. I tried your steps anyway but nothing he doesn't want to know. The PC still turns on but the screen is always black even on external monitors. If it helps the PC fan is broken and the PC is about 12 years old.
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