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Message 1 of 3
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Black PC screen

HP Recommended
Entertainment Notebook HP Pavilion dv6-6118sl
Microsoft Windows 10 (64-bit)

Hi I have a problem with my notebook that, after trying and trying to turn it on, the screen no longer goes even following HP's advice on a video of HP or even on the virtual agent. You know how to help me because my warranty has expired, THANK YOU and have a nice day.

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HP Support Agent
HP Support Agent
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Message 2 of 3
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HP Recommended

Hi@Niky079,

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Try connecting an external monitor or television to confirm its display issue?

 

I recommend you follow the below steps and check if it helps if it's not a display issue.

 

 

Do you see a light at the place where the charger connects to the laptop? If yes then it indicates that the charger is all fine.

 

I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

  • Remove the battery out. If the battery is integrated and does not have a latch to release it then leave the battery inside the laptop.
  • Disconnected AC adapter from the laptop.
  • Press and hold the power button for 15 seconds.
  • Reconnect the battery and plug the AC adapter.

F6 + Power Button

  • CMOS Rest (a combination of windows button and letter 'V' then push the power button ones and release the windows and letter 'V' after 5sec

 

 

If the laptop does not power on then please continue with the below steps:

  • Disconnect the charger and remove the battery out.
  • Connect only the battery and check if the laptop powers on.
  • Likewise, remove the battery out (if removal battery ) and connect only the charger and check if that help

 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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Message 3 of 3
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Hi, thanks for the immediate reply, the problem was solved by resetting the memory module. The last use after the problem was 20 minutes of word, but when I turned it off and back on today it had the same problem. So I tried to re-attach the module and reattach it but nothing. I tried your steps anyway but nothing he doesn't want to know. The PC still turns on but the screen is always black even on external monitors. If it helps the PC fan is broken and the PC is about 12 years old.

 

Thanks for your answer

-Niky079

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