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HolaAmgio12
Level 2
10 9 1 0
Message 1 of 20
1,777
Flag Post

Solved!

Black Screen HELP!!! pLZ

HP Recommended
Pavilion 15
Microsoft Windows 10 (32-bit)

Help me. I use this hp Pavilion - 15-cs0053cl *i5 8th gen* for gaming and the other day after coming home from work I turn it on and the computer had a blue screen showing an error at least 10 times. I got to fix and played some games and worked. Then my computer this morning won't show anything! BLACK SCREEN! So tried everything: 

1. BIOS UPDATE THING 

2. HARD REST 

3. OPENING COMPUTER AND FIXING THE RAM AGAIN

4. EXTERNAL MONITOR 

ABOVE THING DID NOT WORK!!! 

Can someone help? My computer is out of warranty too. HELPP I have important data and can't afford another so can you guys help to fix this... I PLEAD TO U GUYS!

HAVE A GREAT DAY!

1 ACCEPTED SOLUTION

Accepted Solutions
HolaAmgio12
Author
Level 2
10 9 1 0
Message 20 of 20
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HP Recommended

Sorry for keeping everyone in the blue. I had a lot of work... So the square trade folks fixed my computer by replacing the hard drive. Now it is working and fine. I recommend if you are having this problem you should first try doing everything software-wise and then you should check your hard drive and ur ram. Thanks for everyone's help. 

View solution in original post

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HolaAmgio12
Author
Level 2
10 9 1 0
Message 2 of 20
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very desperate till then I will try to bios update thing..... WIN-KEY and B 

 

This helped in December but then my pc had a caps error. 

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FabioDS
New member
1 1 0 1
Message 3 of 20
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HP Recommended

Same problem here.

HP Pavilion 15-e056sl Notebook PC, I haven't used the PC for a bit. Now it just does not boot up.

I've tried everything found on the web as you described and also contacting Virtual Agent.

 

When pressing the power button, just a red light blinks once on the wifi key.

No fan sounds, display black. I've also noticed that, in the first time yesterday (12/02/2021) the charging led near the powercord adaptator was red. Now is white, but nothing changed.

 

The last thing I noticed is that when I press the power on key, the power led from white (in charge) turns out for a second and the turn white again.

 

Of course the product warranity is expired, the PC has about 8 years and I've installed an SSD insted of the old HDD a couple of years ago.

 

If someone could help to understand if there is anything possible to do or if there is a big problem (such as motherboard dead or cpu dead) please help.

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KrazyToad
Retired
Retired
22,744 19,097 1,374 1,297
Message 4 of 20
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HP Recommended

@HolaAmgio12

 

Welcome to HP Support Community


I appreciate your efforts and expertise in troubleshooting this issue

 

At this point I suggest you contact HP Support in your region for service options


1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

 

Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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stevecomputer
Level 5
321 318 13 52
Message 5 of 20
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HP Recommended

What exactly is happening? Is your pc starting? Is it showing video? Is is showing errors? Can you test devices using the hp setup?

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ABACADA
New member
1 1 0 1
Message 6 of 20
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HP Recommended

Hi,

I have the same probelm.  I have a HP Pavilion x360.  It was acting slow, but working! To try and speed it up, I removed all I could from browsing history, and tried the updates I received from HP, which had been in my update notifications.  The update sent by HP caused the problem!  The computer does not turn on anymore.  The screen stays black.  I don't think the PC is starting, it doesn't sound like the whole booting process takes place, only the very first start.  I have followed the steps from the virtual assistant: press windows and B keys then turn on as well as do that with a new BIOS file on a USB drive.  It makes no difference.  The laptop does not turn on anymore.

 

I need it for school, as schools are closed here !!!!

 

Please help urgently!

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HolaAmgio12
Author
Level 2
10 9 1 0
Message 7 of 20
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I tried this way and they were unable to find me a solution! It said that the link that you shared http://www.hp.com/contacthp/

is not able to find the page.   "PAGE NOT FOUND* 

I believe that it a motherboard problem but I don't know if this can be fixed because my computer is out of warranty! 

 

@KrazyToad

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HolaAmgio12
Author
Level 2
10 9 1 0
Message 8 of 20
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Yes, my pc is starting. I know this because my power light was turning on and I can hear my fans. The pc screen has like a grey/black screen. If I do win B I see it updating and shows the message but right after the update, it goes to the black screen. No, I cannot test my device using the Hp setup 

@Stevecomputer

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HolaAmgio12
Author
Level 2
10 9 1 0
Message 9 of 20
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Again: https://support.hp.com/us-en/contact-hp THis website did not help at all!!!!! 

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stevecomputer
Level 5
321 318 13 52
Message 10 of 20
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Is it running hot, maybe overheating?

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