Black Screen On Start Up

[PrincessPri]

HP Envy 17cr0000 , I first needed to install Windows 11pro due to a crash and now the screen is black upon powering up and I cannot get a display of any kind

[VikramTheGreat]

Hi @PrincessPri,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I can imagine how stressful this is, especially after going through a Windows reinstall only to face a black screen. Let’s troubleshoot this step by step and try to bring your HP Envy 17 back to life.

Step 1: Hard Reset

1. Power off the laptop.
2. Disconnect the  AC adapter and remove any peripherals.
3. Press and hold the power button for 15 seconds.
4. Plug in the adapter and try powering on.

Step 2: Check for Life Signs

• Do you see keyboard backlight, power LED, or fan spin?
• If yes, the system is powering on but not displaying, likely a graphics or BIOS issue.

Step 3: Try External Display

Connect to an external monitor via HDMI or USB-C.

• If the external display works, the internal screen or cable may be faulty.

Step 4: Access BIOS

1. Power on and tap F10 repeatedly.
2. If BIOS appears, reset to defaults: 
   • F9 → Yes → F10 → Save & Exit.
3. Ensure UEFI Boot is enabled.

Step 5: Perform BIOS Recovery

HP laptops have a built-in BIOS recovery:

1. Power off.
2. Hold Windows + B, then press and hold Power for 2–3 seconds.
3. Release Power, but keep holding Windows + B until the BIOS recovery screen appears.

Step 6: Reinstall Graphics Drivers

If you get a display after BIOS recovery:

• Boot into Windows Safe Mode.
• Download latest Intel/NVIDIA drivers from HP: HP ENVY 17.3 inch Laptop PC 17-cr0000 | HP® Support

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat

[PrincessPri]

Hi so I am unable to reinstall windows 11pro.  I have tried everything you’ve suggested except for safe mode. Let me try this

[PrincessPri]

How do I boot in safe mode? Also, this is what I’m showing as far as BIOS 

 is device firmware revision what I’m supposed to be looking for?

 

[Deep_World]

Hi @PrincessPri,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I’m sorry you’re going through this; I understand the concern and don’t worry I’ll help you with this.

To boot an HP into Safe Mode:

Once you power on the computer immediately repeatedly press Esc/F11 during power-on to reach the Advanced Startup Options, then navigate to Troubleshoot > Advanced options > Startup Settings > Restart, and press F4 (Safe Mode) or F5 (Safe Mode with Networking) at the final menu.

 I hope this helps 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World