Black and purple screen

[Mohsan2]

Hello. For a split second i see black screen sometimes its purple on the sides and at the top and bottom. Its hard to describe it. I want to know what is the problem? Is it hardware or software ? Please, i want help. Its urgent.

[WAWood]

@Mohsan2 

I understand that you are upset, but the reason no one has replied is because there is nothing we here can do to diagnose or repair screen issues.

This is almost certainly an indication of failing video hardware -- either the screen or the video chip or both.

You need to connect an external monitor to the laptop.

If the visual artifacts also appear on the monitor, then it is a failing video chip and since those are soldered to the motherboard, they are not replaceable.

If the visual artifacts do NOT appear on the monitor, then it is a failing laptop screen. While those can be replaced, the cost varies enormously by individual PC model.

We are not able, or permitted, to provide any repair estimates or equipment prices.
For this information, you would need to contact an HP Repair or Service Center.

Since you live outside the U.S., here is a link to HP Service Centers, by Country/Region: https://support.hp.com/in-en/service-center

Good Luck

[Mohsan2]

You sure ? Now its not showing i dont know why ? 
If i reset will it work ?

[WAWood]

@Mohsan2 

The screen issue you describe is almost certainly a hardware issue with the screen.

If you force a reset, that will not only NOT fix it, it will make matters worse!  I really wish folks would quit thinking of a reset a some kind of miracle cure for anything that ails a PC.

Screen hardware issues can come and go, but they do not correct themselves, and it will only get worse over time.