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‎08-31-2022 01:26 PM

HP Recommended
Product: HP Stream - 14-ax010nr (ENERGY STAR)

Display is completely black but the power button led is on when trying to start up. 

Category:
2 REPLIES 2

‎08-31-2022 08:45 PM - edited ‎08-31-2022 08:47 PM

HP Recommended

Hello @AdriG22 

Sorry to hear that you are having problems ... I would like to help you.

 

(1) Power off notebook

(2) Connect and power on <external monitor> via vga/hdmi cable.

(3) Power on notebook

(4) What happens ?

(5) Please report your results

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‎08-31-2022 08:47 PM

HP Recommended

Hello @AdriG22 

 

Follow the HP standard procedures:

(1) https://www.youtube.com/watch?v=sj6kYmT7GLs

(2) https://www.youtube.com/watch?v=qpiGUojtr3E

(3) Please report your results

Restore the BIOS on HP Computers with a Key Press Combination | HP Computers | HP Support
Restore the BIOS on HP Computers with a Key Press Combination | HP Computers | HP Support
youtube.com/watch?v=qpiGUojtr3E
In this video, you will see how to restore the BIOS on your HP computer. Many HP computers allow you to recover the last known working version of the BIOS from the hard drive in case of an issue. Follow the simple steps in this video to restore your BIOS with ease. Chapters: 00:00 Introduction ...
Was this reply helpful? Yes No
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