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Flag Post

Black irresponsive screen after sleep mode

HP Recommended
Pavilion 14-ce0xxx
Microsoft Windows 10 (32-bit)

Hello, screen of my laptop remains black after it is on a sleep mode.. The power button is on, but screen does not react (neither to clicking on power button, neither crtl alt del or anything). I have to do forced shutdown (pressing and holding power button) each time which is annoying.  Anybody had this issue and solved it?

 

Regards,
Darius

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@Dzukas Welcome to HP Community!

 

I understand that the Black irresponsive screen after sleep mode.

 

Please perform the blow steps and check.

 

Solution 1 – Turn of Hibernation

  • Click on your Start Menu and type “Command Prompt”, and open the first result as administrator.
  • Type “powercfg /h off”, this will turn off the Hibernation feature on your PC – note that if you are on a laptop, this means when the battery runs out you might lose your opened work, so keep that in mind.
  • After running the command – it will give you no output if it worked – simply restart your PC.

This solution has worked for some people, disabling Hibernation isn’t fixing the root of the problem but it somehow fixes the problem anyway.

For many, Hibernation is a feature they don’t ever use, so this could be useful.

If your Hibernation files are corrupted, you can fix them with the help of this complete guide. Also, if Start Menu disappears in Windows 10, get it back with a few simple steps.

Having trouble accessing Command Prompt as an admin? Check out this guide and solve the issue in no ...

Solution 2 – Make some changes in Power Options

  • Click on your Start Menu and type “Power Options”, and open the first result.
  • Now click on “Choose what the power button does” on the left pane.
  • Click “Change settings that are currently unavailable” on the top of this page.
  • Scroll down until you find “Turn on Fast Startup” and uncheck it.
  • Now save the changes and close it, and restart your PC twice – doing it twice is the important bit.

If the first solution was of no help, this might have been causing the issue – or it might not, but all we can do is a fire in the dark and hope to hit the target since the symptoms are all the same but the cause could be a lot of different things.

 

Solution 3 – Maybe it’s your network settings

  • Click on your Start Menu and type “Network and Sharing”, and open the Network and Sharing Center.

  • Now click “Change adapter settings” in the left pane.

  • Now right click on your active Internet adapter and click Properties, if there is only one adapter then that’s the one.

  • Now click the Configure button on top right and go to the Advanced tab.
  • Over here, find “Wake on Magic Packet” and set it to Disabled, do the same with “Wake on Pattern Match”.
  • Click OK and save the settings, then restart your PC twice – again, twice is the important bit.

This solution has also worked for a lot of people, but there is no way to know whether it will work for you until you try it for yourself.

These things are not simple or easy to diagnose and there are many different variables that could be causing this issue – just because of how complex Windows is as an operating system.

Solution 4 – Update graphics card driver

We can see what good intentions Microsoft had when they decided to fully-automatize the driver distribution on Windows 10. With the latest Windows 10 iteration, you don’t have to be a knowledgeable user in order to get driver updates.

However, this concept doesn’t always work as intended. Especially with the sensitive hardware like GPU which occasionally relies on legacy drivers.

And, when the problem with your display occurs, we can assume with relative certainty that the GPU has something to do with that.

Now, we recommend updating your drivers as the first step. On the other hand, if the issue persists, the best way to get the proper drivers is to find them manually.

Want the latest GPU drivers? Bookmark this page and always stay updated with the latest and greatest...

This might look complicated but it really isn’t, taking into consideration how easily accessible they’re on the OEMS respective support sites.

Also, what you’ll want to do is to dodge the future updates via Windows Update. Here’s how to do it:

  1. In the Search bar, type System settings and open “View advanced systems settings“.Windows 10 Black Screen After Sleep
  2. Select the Hardware tab and open Device installation settings.
  3. Disable automatic settings and confirm changes.

If you need more info on how to block driver updates on Windows 10, we’ve written an extensive guide on this subject. Be sure to check it out.

 

Disable Sleep mode

Finally, if you gradually covered all of the aforementioned steps but the problem is still persistent, we advise you to disable the Sleep mode.

Now, this probably isn’t something you wanted to hear, but if your PC is performing well in every manner with this one exception, at least consider disabling Sleep mode.

Disabling Sleep mode is simple and here’s how to do it:

  1. In the Windows Search bar, type Power and open Edit power plan.
  2. Set the “Put the computer to sleep” setting to Never for both “On battery” and “Plugged in” options.
  3. Confirm changes.

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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