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‎01-28-2019 12:10 PM

HP Recommended
Product: 5GY72EA#BCM
Operating System: Microsoft Windows 10 (64-bit)

Hello, i have problem with my laptop. Im buying few weeks ago. Now i have problem with dead pixel. 

 

Can i send to authorized service ? Can I complain with this problem ? 

 

Thank you for answer. 

 

Photos is here with dead pixel. I try with DPT program revive pixel but nothing. 20190128_144933.jpg

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-30-2019 05:57 AM

HP Recommended

@Sayps

 

Greetings!
 
Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there seems to be an issue with the display.

 

As this is a hardware issue, please Contact HP regarding the service options for your computer.

 

Hope this helps!

 

Let me know if you have any other questions.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


Have a great day ahead 🙂

Asmita
I am an HP Employee

View solution in original post

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2 REPLIES 2

‎01-30-2019 05:57 AM

HP Recommended

@Sayps

 

Greetings!
 
Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there seems to be an issue with the display.

 

As this is a hardware issue, please Contact HP regarding the service options for your computer.

 

Hope this helps!

 

Let me know if you have any other questions.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


Have a great day ahead 🙂

Asmita
I am an HP Employee

Was this reply helpful? Yes No

‎01-30-2019 06:07 AM

HP Recommended

Hello. Yes. 

 

Yesterday im send to service my laptop, so i hope to be fast repair 😄 

Was this reply helpful? Yes No
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