Black screen HP Pavilion

[Avbisok]

The screen of my HP Pavilion laptop is black since this morning. I managed to connect my second screen and everything else seemed to be working just fine. I've done a hard reset and when that didn't help I used the HP support app to update all drivers and the BIOS. According to the app everything is up to date now, but the screen remains black. I do vaguely see the shapes of the windows that are open (I have duplicated my screens), but it's impossible to actually see them in the black. So my screen is actually working, it's just super dark. Screen clarity is set to full. I don't know what to do anymore....

[WAWood]

@Avbisok 

This is almost certainly an indication of a failing screen -- which is entirely hardware related -- and all the stuff you did is software related -- so of course, those did no good.

You would need to get the screen replaced.

We are not able, or permitted, to provide any repair estimates or equipment prices.

For this information, you would need to contact an HP Repair or Service Center.

Since you live outside the U.S., here is a link to HP Service Centers, by Country/Region: https://support.hp.com/us-en/service-center

If that link does not provide you sufficient information, then use the main HP link:
https://support.hp.com/us-en/contact-hp?openCLC=true

I've found those links to be unreliable if you're using Win10 and the new Edge Browser; so if you are, you need to use something else, like FireFox.

Good Luck

[Avbisok]

That's what I figured when I saw the vague movement in my screen 😞 

It's a pity that this happens after my warranty has finished and now I will have to pay for something that looks like a defect in the laptop itself. 

Thanks anyway for the confirmation.

[Avbisok · Accepted solution]

Update: I had been working a few days with my second screen only, when I decided to try one last time if it worked. I restarted the computer and the screen worked like nothing ever happened. I'm guessing one of the updates did work after all. It's weird that it took several restarts to take effect, but in the end I'm just happy my laptop works again.