Black screen after sleep mode or when I leave my laptop idle

[Trinity228]

Hi,

I have a HP Pavilion Power laptop and when I close the lid, it goes into sleep mode and when I try to wake it up again it doesn't turn on. The lights are on but the screen stays black. This also happens when I leave my laptop screen up and I don't touch it for a while. Instead of going into sleep mode the screen turns black and won't turn back on.

It has only recently started occuring and it doesn't happen all the time. I've updated my laptop, looked at the Device Manager and still nothing.

What could be causing this?

[The_Fossette]

@Trinity228,

Welcome to the HP Support Community!

I assure you I will try my best to get this sorted.

I recommend you run the power troubleshooter and check whether the issue is resolved.

Here is how it is done.

Step 1 – Click on the Start button and select the Settings icon. If you prefer to use the keyboard then press Win and I at the same time. Now choose the Update & Security icon from the application.

Step 2 – Here, under the Update and Security, find the option Troubleshoot and click on the same in the left pane.

Step 3 – Now move to the opposite pane and under Find and Fix other Problems click the option Power. Once you click on the Power option it opens in an expanded form.

Step 4 – Select Run the Troubleshooter under Power. Then allow the Troubleshooter to start for detecting any problems related to the power.

Step 5 – After the scanning is completely over the Power troubleshooter will give you an analysis of the issue. Most probably the Troubleshooter will fix all the issues related to the Power. But in a few cases, it may give some guidelines to follow.

If you continue facing the issue, I recommend you restore the power options to defaults and check.

Here is how it is done.

Step 1: Type power in the search box on desktop, and choose Edit power plan from the result.

Step 2: Click Restore default settings for this plan.

Step 3: Select Yes to reset the power plan's settings.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!