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06-19-2024 01:39 PM - edited 06-19-2024 01:47 PM
Product: OMEN by HP 16.1 inch Gaming Laptop PC 16-wf0000 (755F7AV)
Operating System: Microsoft Windows 11
I've owned this HP Omen 16 (2023) for about two months and just now this morning after booting and running Firefox web browser the whole screen turned off and went black with thick horizontal white lines across the screen, was like this for about 20sec. I'm hoping this isn't the common black screen issue I've read about these laptops having? Intermittently over the last few weeks all the screen and text has gone fuzzy / blurry which I'm not sure is related or a separate issue.
Intel i7 13700HX
Nvidia RTX 4060
All drivers and updates are current.
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