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- Black screen appears

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02-26-2023 10:31 AM
Product: HP 15.6 inch Laptop PC 15-e2000 (2J4V9AV)
Operating System: Microsoft Windows 11
I
I have no idea what this is and how to remove it or what's causing it and I just noticed it, so I don't know how long it had been there. After restarting it's goes away. It will appear when I am watching YouTube in Microsoft edge browser during watching videos screen freeze and after some time screen go off and it lend me on home screen with black screen
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