Black screen at start up on my HP pavilion dv7 laptop

[Roddy61]

Screen remains black ,have went thru all the steps provided by troubleshooting suggestions...all led lights working ,can I see working,black logo light working....hard drive light flashing..help Please

[Echo_Lake · Accepted solution]

@Roddy61
Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
What is the product number of your device? Use this link to find it: https://support.hp.com/us-en/document/ish_2039298-1862169-16

(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

I appreciate your efforts to try and resolve the issue. I have a few troubleshooting steps we could try to fix the issue: 

Hard Reset -

1) Shutdown the computer.  

2) Unplug all the Adapter and peripherals connected.  

3) Remove the Battery. ( not for Built-in Battery computer ) 

4) Press and hold down the power button for 15 to 20 seconds.  

5) Plug-in the Adapter and put the Battery back into the computer if it's a (removable battery)

6) Try to turn on the computer and check. If the computer starts up normally please continue the next step.

Set BIOS default and restart:

1. Restart your notebook.
2. During startup, press F10 repeatedly until the BIOS menu is displayed.
3. Once the BIOS menu is displayed, press F9 to restore factory defaults.
4. Select Yes to confirm.
5. Press F10 to save changes and exit.
6. Select Yes to confirm.
7. The computer restarts using the default settings.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.