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- HP Community
- Notebooks
- Notebook Video, Display and Touch
- Black screen flickering

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06-01-2025 03:33 AM
About two days ago, my laptop started flickering with a black screen. I'm unsure of the issue, so I've only rolled back the latest Windows update, KB5058499, so far.
06-02-2025 10:00 PM
@Gilbertug, Welcome to HP Support Community,
Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue
Update or Roll Back Graphics Drivers
Right-click the Start menu, select Device Manager.
Expand Display adapters, right-click your graphics card.
Select Update driver or Roll back driver if the issue started after a recent update.
Test with External Monitor
Connect your laptop to an external screen (TV/monitor) via HDMI.
If the flickering stops, the issue might be with your laptop’s screen.
If the flickering persists on the external monitor as well, proceed to the next steps.
Run HP Diagnostics
Press ESC when the laptop starts, select Diagnostics, and run the video test.
Check System Files
Open Command Prompt (as Admin), type sfc /scannow, and press Enter.
Try System Restore
Go to Settings > System > About > System Protection.
Click System Restore to go back to a point before the flickering started.
I hope this helps.
Please feel free to reply here if you have any questions or if you need further clarification on any of the steps.
Take care and have a good day.
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Regards,
Garp_Senchau
I am an HP Employee