Black screen on login

[BobdeBelgique]

Hello,

I know to turn on my PC and it boots up to the login page.

I can then enter my code, the PC loads and then I get a black screen.

When I run the system test via the HP option (F2 when booting up), it loops over the "extended memory check" item.

Do you have a solution for me?

Thanks

[Nal_NR]

Hi @BobdeBelgique,

Welcome to the HP Support Community. 

I'd like to help!

To be able to answer you effectively, we need some information.

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

[BobdeBelgique]

Hello,

Here are the references of my laptop: HP Laptop - 15-ba043nb

Thank you in advance,

[Nal_NR]

Hi @BobdeBelgique,

Thanks for sharing the details.

>Go To Task Manager>Services>App Readiness>Right Click and select 'Open Services'>App Readiness> Right Click and select 'Properties'> Start-up Type: DISABLED

Then select STOP from running and Reboot.

Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[BobdeBelgique]

Hi,

I return to you because my problem is not solved.

Have you got another solution ?

Screen become black when I confirm my login and password.

Thanks