Black screen, volume & WiFi lights orange

[DenaBobena]

My Pavilion dv7 has a black screen, the volume and WiFi lights are orange.  The screen stays black when I attempt to overate the laptop. It worked fine, I was away for close to 30 minutes & returned to this. No recent updates I’m aware of, no flashing lights. 

[Riddle_Decipher]

@DenaBobena Welcome to HP Forums Community!

Have you reset the computer to release excessive static?

(Click here for steps)

While you respond to that, The best way to do that is using the HP Guided Troubleshooter: 

CLICK HERE FOR THE STEP BY STEP GUIDE

(simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: Click here

(By the end of this article all the issues should be resolved)

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

[DenaBobena]

The instructions for the reset state the Laptop will lose all memory except personal data. Dies this mean I will lose all of my saved documents?

[Riddle_Decipher]

@DenaBobena The steps to reset is only used to release excessive static from the device, as mentioned earlier,

And it in no way makes any changes to your personal data or saved documents.

Please proceed with the steps and if the issue persists, the other steps from the links I've shared and let me know how that pans out.

Good luck.

[DenaBobena]

I have completed all of the steps up to using a flash drive to download the bios system reset from another computer. Thus far I have encountered no success, and I do not have access to another Computer to upload onto a flash drive for at least another week.

[Riddle_Decipher · Accepted solution]

@DenaBobena I'm afraid the best way to resolve this issue is by contacting HP to discuss your options to get the device repaired:

follow the below steps to get started:

1) Click on this link - www.hp.com/contacthp/

2) Click on "Continue as guest".

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, is yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

I hope that answers your query,  

If it did, simply select "Accept as solution", to help the community grow, 

And if you wish to thank us for our efforts, click on the thumbs up for kudos.

Have a great day ahead.