• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎04-14-2021 06:36 PM

HP Recommended
Product: Hp probook 4530s
Operating System: Microsoft Windows 10 (64-bit)

I am using a hp probook 4530s laptop. I have formated my  laptop and installed windows 10. I am seeing the screen as balck when i am installing display drivers AMD radeon graphic 7400 series. How to fix this problem? 

1 REPLY 1

‎04-14-2021 10:17 PM

HP Recommended

@Miyahus 

First off, this model comes with Windows 10 preloaded -- so why did you reformat it and install your own, one that I presume dues NOT come with the necessary HP drivers?

 

Second, AMD does not have current Win10 drivers for the HD card series -- so you are forcing drivers that are old and unlikely to work with current Windows 10 versions.



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.