Black screen when plugging in and removing headphones

[Izzy0992]

I recently got the HP Spectrex360 as a Christmas gift from my dad. I have had it for nearing a month now and for the most part it has been smooth sailing. However, in the past couple of days whenever I plugin or remove my headphones the screen flashes black with a white horizontal line in the lower right corner (doesn't go more than a pencil length, and only about 2cm in height.)

I thought I had solved the problem by changing my battery setting which was recommended on similar threads. I thought this had solved my problem but it hasnot. I also checked to make sure all soft wear is up to date as well which it is.

I'm extremely lost on what I should do. If it is an easy fix then I would love to continue using it but at this rate I see my self returning it to best buy 😞

[Izzy0992]

Update I have been able to get a picture of what it looks like.

[praveen196]

@Izzy0992 Welcome to HP Community!

I understand that when you plug in the headphone and remove it, the screen goes black.

Do not worry. I will try to fix the issue.

If you haven't, please try an alternate monitor to understand if this is either a hardware or a software failure.

Please uninstall the graphics drivers and reinstall the drivers. Also, update the BIOS.

Please click the below link to download the drivers.

https://support.hp.com/us-en/drivers

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[Izzy0992]

I do not have access to a second monitor this is the one and the only computer I own. 

[Echo_Lake]

@Izzy0992

Thank you for posting back. 

This sounds like hardware related issue with the internal display board. Hence, I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.