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‎09-01-2020 05:25 AM - edited ‎09-01-2020 07:51 AM

HP Recommended
Product: HP EliteBook x360 1040 G5
Operating System: Microsoft Windows 10 (64-bit)

Regarding:

HP EliteBook x360 1040 G5

 

When i put the laptop in tablet mode (Flip the screen to the back so both backs touch) the laptop gives a black screen or goes into sleep mode (locks pc). I can flip the screen up until about 2cm between back to back and then the screen goes black.

 

This is a company laptop.

- The same type of laptops are being used by collegues in the same domain and don't have this issue. 

- Collegues that have the same type of laptop are using the same image used as on my machine.

- The laptop is up-to-date with Software and Drivers using the HP Support Assistant.

- I have installed the latest drivers for the Intel UHD Graphics 620 using Device Management.

- This problem is going on since i got the machine fresh from it's image. Installation of specific software did not cause the issue.

- Ran SFC. No result

- With the Power Setting 'Action for closing the lid' set to 'Do nothing', the screen still goes black, but does not lock the pc.

 

 

I'm running out of ideas for fixing this issue. Any help would be greatly appriciated.

 

4 people had the same question
2 REPLIES 2

‎09-09-2020 06:03 AM

HP Recommended

bump

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‎09-21-2020 04:54 AM

HP Recommended

bump

 

Anyone...?

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