Black screen while in games but the game is still running

[Alex1705]

So i bought a gaming laptop like 3weeks ago and everyting worked perfectly but for like a week i cant play any games because after i join any game i randomly get a blackscreen sometime it last 30seconds before i get it or even 30min its completly random but even tho i cant see the game because of the blackscreen i can still hear the game and can shoot for exemple and hear it or my discord still works and i can talk. And i trying every online advice that i got and reinstall the windows twice, i reinstalled my graphic drivers like  20times and tried all the available versions i have all the newest windows updates but nothing works...and is not a overheating problem what can i try?

i have a OMEN by HP 15-dc1006nq

thank in advance ❤️ 

[Echo_Lake]

@Alex1705
Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

The black screen might be caused by an outdated graphic driver or by a corrupted graphic driver file.

Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

1. To open HP Support Assistant, double-click the HP Support Assistant icon .
2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
3. Click Check for updates and messages to scan for new updates.
4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
5. Click the update name for a description, version number, and file size.
6. Select the box next to any updates you want to install, and then click Download and install.

And, also run BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.