• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Locked

‎07-20-2020 12:46 AM

HP Recommended
Product: Hp pro tablet
Operating System: Microsoft Windows 7 (64-bit)

Hello i have a hp pro tablet, after updating the bios i got a black screen, i feel the tablet is on and vibrates but nothing on the screen. I tried to drain the battery and click on power and two volume buttons but nothing happened. Any suggestions ?? 

3 REPLIES 3

‎07-22-2020 01:19 PM

HP Recommended

@Ludvig2, Welcome to HP Support Community!

 

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Keep me posted.

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No

‎07-23-2020 05:15 AM

HP Recommended

Hello,

My tablet is HP Pro tablet 610 G1

https://support.hp.com/lv-en/document/c04327906

 

Best Regards

Tags (1)
Was this reply helpful? Yes No

‎07-23-2020 11:24 AM

HP Recommended

@Ludvig2

 

Thanks for replying!

 

Please reach out to the HP Support in your region for further course of action.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.