Black screen

[IrSukhova]

• My HP-15ra048ur laptop OC10 has a display issue. I turn it on, a characteristic sound is heard, the charging and power-on indicator work, but the screen itself remains black. the discrete graphics card did not start before. Help solve the problem, please. in an authorized service they said that they did not know what happened to my laptop and could not help me. the laptop refused to return, citing the fact that they have a mess at the workplace and they cannot assemble it for return. a year ago there was the same problem with the screen. then, under warranty, my laptop was rebuilt and it worked. I count on your help as this is my only source of income in such a difficult time.

[The_Fossette]

@IrSukhova

I reviewed your post and I understand that the computer is not booting to Windows.

Don’t worry, I assure you I will try my best to get this sorted.

What is the operating system you are using?

I recommend you follow the steps in the below article and check if it helps.

https://support.hp.com/in-en/document/c04718479

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

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