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Himangshu2
New member
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Message 1 of 2
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Black screen

HP Recommended
HP ENVY x360 Laptop - 13-ay0045au
Microsoft Windows 11

I have purchased hp envyX360 last year after just 8 months touch stopped working at the middle of the screen. Just one month after expiring the warranty period i saw a tiny bubble like shape on my screen and i tried to remove it but the screen was cracked just after i removed that bubble.

I have registered my device to hp care they bought a new display but now the screen is not responding. This was  brand md new laptop just after 1year the device is showing serious issue.  Now i have a question in my mind r u guys selling damage products or hardware is weak? 

1 REPLY 1
Nirvana_95
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @Himangshu2

 

Welcome to the HP Support Community. We are really sorry that you are facing screen-related issues with your HP ENVY X360 Laptop - 13-Ay0045au. We want to help you with it. 

 

I have sent you a private message with further instructions to get this issue sorted. In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link.

 

Thanks!

NIRVANA_95
I am an HP Employee
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