Black spot on my hp laptop screen

[Harshalijagtap]

Hi, my hp laptop product number is L0E59EA#ABV and the [personal information removed].

Its been , i guess, 3 to 4 months I am having balck spot on my screen and now it has grown big plus yesterday i found out one more small one. At 1st i thought it must be ink mark but no. I felt a scratch on the screen both times. i thought the ink must have dried up and i removed it. Help me please!! i dont want the new one to grow big like the older one. Help!!

[Krypt8]

I faced this with a secondary monitor.

did you spill any liquid on it? by mistake or anything?

Do you use a cleaning spray that came with your laptop or bought for your laptop?

[A4Apollo]

Hey there! @Harshalijagtap, Thanks for stopping by the HP Support Forums!

I understand you have display issues with your laptop.

Don't worry I'll try to help you out.

Did you make any software or hardware changes on your PC?

Does the issue persist in BIOS?

As you mentioned you see a black spot on the laptop screen.

If the issue does not persist in BIOS try updating the graphics driver and BIOS on your PC.

Try performing a BIOS default on your PC and check if it helps.

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer.

Also, Uninstall the graphics driver from device manager and install the latest drivers and BIOS from the link below.

Update the BIOS using this link: http://ftp.hp.com/pub/softpaq/sp86501-87000/sp86793.exe

Also, update the graphics driver using this link: http://ftp.hp.com/pub/softpaq/sp69501-70000/sp69589.exe

You can update the graphics driver using HP support assistant

Refer this article to know more information about using HP support assistant.

Refer this article to further troubleshoot display issues with your PC.

If you see the black spots in BIOS, it is certainly a hardware issue with your PC. 

If there are no physical damages occurred to your PC. The laptop would be serviced under warranty.

Please contact HP support for service options.

Link to contact HP.

If the solution provided worked for you, please mark accepted solution for this post.

Let me know if this helps!

I hope you have a great day! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[sapnasaini313]

hp is not at all helpful. they just made us fool. don't buy their products. worst products

[sapnasaini313]

dell is far better than hp. hp is at the lower rank. i m regretting by buy this. worst experience