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- Black thin horizontal lines on Laptop Screen

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05-10-2019
03:14 AM
- last edited on
05-10-2019
07:58 AM
by
kevin-t
Hp Laptop details:
product name: HP Pavilion 15 Notebook PC
Product number: J2C45PA#ACJ
Serial number: [edited]
Problem: In my Laptop Screen, black thin horizontal line is apperaing now. Could you please tell me why it is visible and provide me the solution and please find attachment of issue.black lines
05-10-2019 08:44 AM
Sorry, we're not HP Tech Support and without being able to examine the screen in person, there is no way we can definitively tell you why this is happening or what hardware needs to be replaced.
This could be (1) scratches to the screen, (2) dying pixels on the screen. Not able to tell from a picture.
To find out for certain, you would need to contact an HP Repair or Service Center and have them examine the PC.
If you live in the U.S., here is a link to the HP Service Repair Centers:
https://www.service-center-locator.com/hp-hewlett-packard/hp-hewlett-packard-service-center.htm
If you live outside the U.S., here is a link to HP Service Centers, by Country/Region: https://support.hp.com/in-en/service-center
Good Luck
I am a volunteer and I do not work for, nor represent, HP