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‎01-19-2026 04:08 AM

HP Recommended

Hello,

My laptop screen remains black, or rather, black with a dark blue backlight. I've tried pretty much everything. I pressed Windows key + V to reset the CMOS, but the problem persists after restarting. An external display or monitor doesn't work either. I created a BIOS USB drive and plugged it in, but nothing happened. Does anyone have any other solutions?

OMEN Laptop – 17-cb1075ng

Product
16S56EA

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1 REPLY 1

‎01-19-2026 04:51 AM

HP Recommended

This looks more like deeper hardware issue like GPU failure, RAM seating, or display cable problem, etc. you can try removing and reseating ram. If issue remains, then I suggest to contact HP agent directly for support or service center for repair especially if it is under warrenty. 

 

To contact hp agent, scroll down this page, expand the 'Support' section, click 'Support,' and select "Contact an HP agent for support" on the next page.

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