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Blank screen, Power LED light off but display works if connected to external monitor

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HP Notebook 15f1000 Laptop Series
Microsoft Windows 10 (64-bit)

My laptop screen was working fine then just went completely blank. The Power LED light has also gone out but the laptop powers up and I can see the display if I connect it to an external monitor. The laptop is less than 3 months old, I have done all of the troubleshooting guides the HP site advises and it still doesn't work. 


Is there something I am doing wrong? Has anyone else had the same issue and managed to resolve? Any help would be greatly appreciated.



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HP Support Agent
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Hi @DKyles1990,


Welcome to the HP Support Community.  


As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer. 




Have a great day!  


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

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