Blank screen

[Erario2325]

Fairly new laptop only used for a small business. Daughter has been using for zoom for school on occasion.  Today she goes to get on and it wants to creat a windows id pin, she does, screen goes black and now screen will not go back on, tried to turn off and you can hear the laptop turning on and off when power button is being held down, but there is nothing happening on the screen and even when it turns on it does not sound normal.  It was working fine otherwise.  

[Riddle_Decipher]

@Erario2325 Thanks for sharing your concern with the HP Community,

here's what I'll need, so I may be able to provide an accurate solution:

What is the product number of your device? Use this link to find it: click here

(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc.)

Have you attempted any steps on your own before posting on the HP Forums?

When was the last time it worked without these issues? 

Have you attempted a system restore?

Did you run a hardware test on the computer using the F2 key during a restart?

In the meantime, please try the steps mentioned on this link: Click here

Please reply with the details for further assistance.

Eager to help!

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And Have a great day Ahead!