Blank screen

[Sikhulile]

Hello Community 

Please help me regarding my laptop which i had recently bought not even a year old. I am facing an issue such as a blank screen and the mute button, the orange light is flashing. I have tried switching it on but no display although i can hear the fan coming so basically it still runs just blank screen.

Please can i be provided with steps to fix this if possible.

Thank you

Dlamini

[VikramTheGreat]

Hi @Sikhulile, 

Welcome to the HP Support Community.
 

Thank you for posting your query, I will be glad to help you.

I’m sorry to hear you’re experiencing a black screen issue on your PC—that can be frustrating. Let’s go through a few steps to diagnose what’s happening.
 

1️⃣ Do you see any lights flashing on the keyboard? For example, is the Caps Lock or any other key blinking, apart from the mute button? This can help us identify if the system is trying to indicate an error.
 

2️⃣ Have you tried connecting the PC to an external monitor? If the display appears on a secondary screen, the issue could be related to your laptop’s display rather than the system itself.
 

3️⃣ Do you notice any physical damage on the PC? Please check for any cracks, loose hinges, or unusual sounds when powering it on.
 

If the issue persists, please share your PC’s serial number, and I’ll do my best to find more tailored troubleshooting steps for you. Let me know what you observe, and we’ll work on fixing this together! 😊

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support 

[VikramTheGreat]

Hi @Sikhulile, 

I hope this message finds you well. I wanted to follow up on the technical issue that we discussed earlier and confirm that it has been successfully resolved.
 

If you encounter any further issues or have any additional questions, please do not hesitate to reach out to us. We are here to assist you and provide any necessary support.
 

I will be archiving this case for now however, you can respond to the same thread to continue the conversation.
 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
 

Take care and have a great day ahead!
 

VikramTheGreat

HP Support