Blue Screen Crash After Enabling Intel Display Driver

[Msomma12]

Hello all, I recently did a fresh install of windows 10 and after that my computer kept crashing to a blue screen and giving me the error code WHEA_UNCORRECTABLE_ERROR. I spoke with someone on the Microsoft forums, and he analyzed the DMP file produced by the blue screen crash. He then said that it was caused by my graphics driver. I completely uninstalled it using the DDU application and reinstalled the driver straight from Intel. The problem unfortunately still persist. Right now I have my Intel display driver disabled and the computer is working fine (apart from low graphical performance). If I re-enable the driver through device manager, my laptop will crash almost immediately. I will put information about my system below. Thank you in advance for any help.

Michael

HP Envy x360 15t

Core i7-8550U

Intel UHD Graphics 620

Nvidia GeForce MX150

8GB RAM

250 GB Samsung 970 M.2 SSD

Windows 10 Home

Version 10.0.18363 Build 18363

[Echo_Lake]

@Msomma12
Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (do not skip any troubleshooting steps even if you feel steps are repeating)

BIOS default: 

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer. follow the next steps.

Perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

1. To open the HP Support Assistant, double-click the HP Support Assistant icon .
2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
3. Click Check for updates and messages to scan for new updates.
4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
5. Click the update name for a description, version number, and file size.
6. Select the box next to any updates you want to install, and then click Download and install.

And, also run BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Msomma12 · Accepted solution]

Hello, I’m sorry for the late response. Unfortunately I have done all of these steps repeatedly and the problem was not fixed. I bought a new motherboard off of eBay and replaced it and have not had any problems since. Hopefully this new motherboard will last longer than a year. 

Thanks anyway,

Michael

[Echo_Lake]

@Msomma12

Thank you for posting back.

I am glad to know that you managed to resolve the issue. Please reach out again for any further assistance.
Have a nice day ahead.