Blue Screen - atikmpag.sys

[smc381]

I keep getting blue screen crash and it says it is something to do with atikmpag.sys 

Can anyone point me in right direction to sort it.

Thanks in advance!

[asmita6658]

Hi @smc381

Welcome to the HP Support Community. I'd be happy to assist you with the system error.

Let's try these steps - 

1) In the search box on the taskbar, type Device Manager, and then select Device Manager from the list of results.
2) In Device Manager, expand Display Adapter. 
3) Right-click on the Display Adapter, and then select Uninstall device > Delete the driver software for this device check box > Uninstall.
4) Restart the computer. 

Also, try updating the computer - 

Step 1 Windows Updates -

1) In the search box, type and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Step 2 HP Support Assistant Updates -

1) In the search box, type and open HP Support Assistant.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Download and install the BIOS, Chipset drivers from this link.  

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[smc381]

All windows updates and bios update was done before I posted here. Have now  uninstalled and reinstalled driver and so far working  ok but driver is not the newest so worried if I update to newest blue screen will happen again. 

[asmita6658]

@smc381

I'd suggest you work on the computer and keep us posted. 

Thanks!