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HP Recommended
hp envy 17 k000
Microsoft Windows 10 (64-bit)

I have a thin blue line on my laptop screen that only shows up on darker themes. Why could it be caused? it is not on a white screen, for example the example is in the other picture.photo5962944440295339382.jpgphoto5962944440295339384.jpgphoto5962944440295339387.jpg

 
 

 

 

1 REPLY 1
HP Recommended

@serc85 

I have almost exactly the same video artifact on my primary monitor on my desktop -- and that means that the screen is failing.  It could last like this without change for 6 months; it could go out next week.  There is no way to predict accurately when it will totally fail.

 

If your PC is still under the original one-year HP warranty, or if you have purchased an extended warranty from HP and this is still valid, then having HP do this is an inexpensive option for you. In that case, you should contact HP Customer Support to see about having it repaired or replaced under warranty.

To contact HP Support see the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Here is the link: https://support.hp.com/us-en/contact-hp
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone number

Case number and phone number appear.
--------------------
If your PC is no longer under warranty, then it will cost you up front to have HP examine your PC. If you want to do that, you will have to contact an HP Repair or Service Center to see if they can examine the PC to determine the cause(s) of the problems, if it can be repaired, and an estimate of the repair costs.

Since you live in the U.S., here is a link to the HP Service Repair Centers:
https://www.service-center-locator.com/hp-hewlett-packard/hp-hewlett-packard-service-center.htm

Good Luck



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