Bought a brand new HP laptop and built-in webcam doesn't work when using apps like Skype, Teams, etc

[Jay3181]

Bought a brand new HP laptop and built-in webcam doesn't work when using apps like Skype, Google Meet, etc.

In Device Manager "Imaging devices" doesn't appear. HP support bot states to then select "action" and then "scan for hardware changes". But after I select "action" it just shows a "help" tab ("scan for hardware changes" doesn't appear).

What can I do to get my webcam to work? When I go "camera" in Windows search , the camera seems to be working fine. But apps like Skype, Microsoft Teams, Google Meet, etc aren't displaying my video. I don't seem to have a camera on/off button on my keyboard either.

[A_Gayathri]

Hi @Jay3181,

Welcome to the HP Support Community

I understand you are facing an issue with your Camera. HP Laptop. Not to worry I will help you to get a resolution to resolve the issue.

Thank you for your reply,

Please try the following Troubleshoots steps. 

Step 1

1.    Turn off the Unit.

2.    Disconnect the AC adapter.

3.    Remove any discs from the disc drive.

4.    Remove memory cards from the card reader slot.

5.    Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.

6.    Disconnect the AC adapter press and hold the power button for approximately 15 seconds.

7.    Reconnect the AC adapter, and then turn on the computer.

Step 2

Turn off the unit and please press and hold the Windows key + letter B key and the power button together for 30 seconds after 30 seconds, 1st release the power button but keep holding the Windows key and B key for ten more seconds and then release these two keys If done correctly, you will see the display flashing once. Please attempt it thrice as this step and Restart the unit

Step3

The unit has to be turned off, Press Win+ V while holding these two keys then Press the Power button, continue to hold all three keys for 30 seconds and then release the Power button first and then release these two keys Please attempt it thrice  and then you may get a Pop-Up CMOS Check and it will restart the unit 

Even if you don't get a Pop-up restart the unit manually after 3 attempts.

Uninstall camera drivers on Device Manager

4, Open Device Manage to Uninstall drivers on Device Manager

1. Open Start.

2. Search for Device Manager and click the top result to open the app.

3. Expand the category with the device driver to remove.

4. Right-click the camera device and select the Uninstall device option.

5. Click the Uninstall button. Once you complete the steps, the driver will be entirely removed from the computer.

Restart the unit

Click here  and update the drivers

click here and follow the troubleshooting steps 

Click here HP PCs - Troubleshoot the webcam (Windows 11 and Windows 10)

click here  Camera doesn't work in Windows

And please check for Windows and HP updated and if any please update it

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Jay3181]

Thanks for the reply Gaya. I already managed to solve the problem. I had watched a Youtube video to help make my camera appear in device manager and I managed to get my webcam to work from there. If the problem re-occurs in the future, I'll try the steps you mentioned. Thanks again for your time 🙂

[A_Gayathri]

@Jay3181,

That's great! Happy to hear that the issue has been resolved. If you need further assistance feel free to reach out to us. 

If the information I've provided was helpful, give us some reinforcement by clicking the Accept as Solution and Kudos, Thumbs Up buttons on the public post, that'll help us and others see that we've got the answers!

Have a great day ahead!