Brand New HP Envy having blurry appearance with programs.

[--Jacob--]

Using chrome and a program called "brackets" there is no fuzzy screen. But using other programs such as Unity or the setup wizard, gives a fuzzy, blurry screen. I just got my laptop, and it is brand new.

[The_Fossette]

Hi @--Jacob--,

Welcome to the HP Forums!

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

I reviewed your post and I understand that you are having issues with the display on certain applications.

I'll be glad to assist you 🙂

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the computer was working fine?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

Meanwhile, I recommend you update the bios and the graphics driver from the below link and check if it helps.

http://hp.care/2nikIQ9

Let me know how it goes and you have a good day ahead.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care!

Cheers!

[--Jacob--]

It never worked before, and everything is up to date. I have tried trouble shooting, I looked into my graphics card, and I don't know what is wrong.

[The_Fossette]

Hi @--Jacob--,

Thank you for the information.

I would like to know whether you updated the bios on your computer? 

If yes, and still the issue persists, follow the steps in the below article and check if it helps.

http://hp.care/2oKhS3u

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[ENVYx360_inTO]

Hi,

I have an Envy x360 it's a few weeks old and from the begining I've had the same problem, I've done the updates and the steps in the article posted.   

Some items are crisp and clear but others are blurry.  it's hard to work.  Office items (Word, Powerpoint, Excel, outlook) are all blurry I had to change email client to thunderbirs because I was getting headaches.  When I install or update a program it;'s blurry so it's not just 3rd party programs

[Flower_Bud]

@ENVYx360_inTO,

Welcome to HP Forums,

This is a great place to get support, find answers and tips,

Thank you for posting your query, I'll be more than glad to help you out 🙂

As I understand, you're having an issue with display quality.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

When was the last time it worked fine?

Have you performed troubleshooting steps mentioned in the earlier thread? 

In the meanwhile, let's try these steps:

Perform Windows Update and also perform HP Support Assistant updates: 

1. Click My devices on the top of the HP Support Assistant window, and then click Updates in the window for your device.

   Figure: Updates in the My PC box

   

   The Updates window opens.

2. If HP Support Assistant detects updates, a list of updates displays in the Updates available window.

   Figure: Updates window

   

3. To download updates, click Check for updates and messages and then download updates.

Let me know how this goes,

Have a great day 🙂

Cheers!