Brand New Laptop problem

[Wagdragon]

hello my display resolution is flickering between visible and essentially illegible, I've tried reinstalling drivers and looked for updated versions. it seems to correspond to when i have multiple apps open and am putting high demand on the video card. i do have the NVIDIA card and I'm wondering if there is a conflict there? I don't know but its very annoying and hope that it is an easy fix. 

[Wagdragon]

it also seems to be a problem when using zoom most commonly... not sure if its important or not but thought i should include that information

[The_Fossette]

@Wagdragon

I reviewed your post and I understand that you are facing issues with the display on your computer.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you update the BIOS from the below link and check if it helps.

https://support.hp.com/in-en/drivers

If you continue facing the issue, then install all the Windows updates (including optional) and test.

1. Select the Start (Windows) button from the bottom-left corner.
2. Go to settings (gear icon).
3. Select the Update and Security icon.
4. Choose Windows Update tab in the sidebar (Circular arrows)
5. Select Check for updates. If there is an available update, it will begin downloading automatically.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

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