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‎01-23-2021 08:45 AM

HP Recommended
Product: HP ENVY 13-ah0051wm
Operating System: Microsoft Windows 10 (64-bit)

I just got a brand new HP ENVY 13-ah0051wm.

 

It's supposed to have the touchscreen working and I tried a lot of solutions that I found online, but none worked.

I tried going to device manager and looking for the HID - Compliant Touch Screen Driver, but couldn't find it there.

 

What can I do to solve this?

 

Thanks

2 people had the same question
2 REPLIES 2

‎01-23-2021 11:31 AM

HP Recommended
@aq18 wrote:

... It's supposed to have the touchscreen working and I tried a lot of solutions that I found online,

@aq18 

 

Why you need driver ? It should work when you opening the box. Did you play around with it ? Please try

 

         https://h30434.www3.hp.com/t5/Desktop-Operating-Systems-and-Recovery/Touch-Screen-not-working-Need-t...

 

Regards.

BH
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‎01-23-2021 11:36 AM

HP Recommended

I need the driver because I cannot find it in my device manager, and I'm guessing without the driver the touch screen won't work.

 

What box are you talking about?

I got the laptop one week ago, didn't play around with it or do anything. I just tried to use the touch screen but it never worked.

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