Brand new Spectre x360 14 included pen not working at all

[mariuszmichal]

Hi,

the problem I am describing is occuring since I first launched the laptop. After opening it I updated all of the software, drivers and operating system to the most recent available. The device itself was working just fine, touchscreen included. The pen however, even though I charged it before the first use, as starting guide suggested, isn't recognized by the device in any way. The screen doesn't seem to sense it and it's not showing on the available bluetooth deivces list. The only sign of the pen's life is the white light indicating that it's charged. I also tried different solutions I found on the web suggesting reinstalling different drivers, but it also didn't help. I have no idea what to do next. Customer service at the store I bought the device suggested that it may be the problem related to Windows 11 and it's up to hp to update the drivers.

[GOLD_MASTER]

Hello @mariuszmichal .
What is the model or name of your equipment and the stylus you are using?

[mariuszmichal]

As I mentioned before it’s latest HP Spectre x360 14 and the stylus was included, I don’t know exact model name, it looks like HP Rechargeable MPP 2.0 Tilt Pen.

[mariuszmichal]

Honestly after paying premium for the supposedly top of the line premium laptop I'd expect better support than asking questions that where already answered in the oryginal post and then stopping replying at all. What's more, as I can see, more people on this forum seem to have the same problem and their posts weren't answered neither. Is it HP's way of solving problems and approach to the customers? There is even no alternative way of contacting support than this forum, so reply would be very welcome. So far is the worst experience I've had for years with devices of this type.