cancel
Showing results for 
Search instead for 
Did you mean: 
Sharline
New member
1 0 0 0
Message 1 of 2
106
Flag Post
HP Recommended

Brand new computer second day using the screen is black, please help!

Pavilion 15-cs3063cl
Microsoft Windows 10 (64-bit)

Just bought this computer yesterday, all was fine. Today I open it and it is black screen.  The power button is lit up but that is it. Should I return this?

1 REPLY 1
HP Support Agent
HP Support Agent
2,379 2,379 109 188
Message 2 of 2
55
Flag Post
HP Recommended

Brand new computer second day using the screen is black, please help!

@Sharline Welcome to HP Community!

 

I understand that you are getting a black screen.

 

Do not worry. I will try to fix the issue.

 

Please perform the below steps and check.

 

Hard Reset:

1) Shutdown the computer.  

2) Unplug all the Adapter and peripherals connected.  

3) Remove the Battery. ( not for Built-in Battery computer ) 

4) Press and hold down the power button for 15 to 20 seconds.  

5) Plug-in the Adapter and put the Battery back into the computer if it's a (removable battery)

6) Try to turn on the computer and check, If the issue persists continue next step

 

Set BIOS default and restart:

  1. Restart your notebook.
  2. During startup, press F10 repeatedly until the BIOS menu is displayed.
  3. Once the BIOS menu is displayed, press F9 to restore factory defaults.
  4. Select Yes to confirm.
  5. Press F10 to save changes and exit.
  6. Select Yes to confirm.
  7. The computer restarts using the default settings.

Please refer to the following link to troubleshoot the issue.

 

Let me know how that pans out,
If you feel I was helpful, simply click on Accept as Solution to help the community grow,
That said, I will have someone follow-up on this to ensure you've been helped,
Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

 

 

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation