Brightness issue

[Windi94]

I cannot adjust the brightness with the buttons or through the settings. It did work before and I've only had this laptop for about 2 weeks (its brand new) and i do not know how to fix it. Can anyone help? Thank you everyone

[Fibia]

Same happening to me. I've been in contact with curry p world uk support team (hp didn't help at all) and we went through all the steps. Try factory reset it's the only thing that works. Just to let you know after a while come back and everything start to not work.  If is brand new, go and give it back. Trust me. I did the mistake already and here I am , after almost an year.

[praveenbv]

Hi@Windi94, Welcome to the HP Support Community!

Thank you for posting your query in this forum, it's a great place to find answers.

I reviewed your post and I understand that you are unable to adjust the display brightness on your computer.

I’d love to help!

Follow the below steps and check if it helps.

• Go to Start Menu > Search and type Device Manager.
• Then launch the Device Manager app and navigate to the Display adapters section.
• Just expand this option and right-click on the installed display driver.
• Then select Update Driver Software from the ensuing context menu.
• Select Search automatically for updated driver software in the resulting interface menu.
• Windows 10 should automatically download and install the necessary display or video card drivers via the detected internet connection.
• Once the drivers are installed successfully, you will see a notification message confirming the same along with the hardware details pertaining to the driver.

If the issue still persists, it means the latest video drivers are still unavailable from the card manufacturer. In this case, you could try the following alternative fix:

• Go to Start Menu > Search and type "Device Manager" and then launch the Device Manager app
• Scroll down to the Display Adapters entry in the device list and expand the option. Right-click on the installed display drivers, and choose Update Driver Software from the context menu.
• In the ensuing interface menu, choose to Browse my computer for driver software.
• Then choose the option "Let me pick from a list of drivers on my computer"
• In the next screen, select Microsoft Basic Display Adapter from the list under the Show compatible hardware section. Then hit Next to continue.
• Windows should now install the selected driver and the display driver issue should no longer affect your screen brightness feature. You should now be able to increase or decrease display brightness without any hassles.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day!