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HP Recommended
HP ENVY TouchSmart 17-j140us N
Microsoft Windows 10 (64-bit)

Brightness Control Hotkeys are not working after windows 10 Update

 

and I alredy update device manager in display adapters

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi,

 

Try the following.

 

Download and reinstall the Chipset driver on the following link.

 

http://ftp.hp.com/pub/softpaq/sp63001-63500/sp63408.exe

 

When this has completed, do not restart as prompted, instead download and reinstall the Intel HD Graphics driver on the link below.

 

http://ftp.hp.com/pub/softpaq/sp72001-72500/sp72370.exe

 

When this has completed, shutdown the notebook.

 

Unplug the AC Adapter and then remove the battery.  Hold down the Power button for 30 seconds.  Re-insert the battery and plug in the AC Adapter.

 

Tap away at the esc key as you start the notebook to launch the Start-up Menu and then select f10 to enter the bios menu.  Press f9 to load the defaults ( this is sometimes f5, but the menu at the bottom will show the correct key ), use the arrow keys to select 'Yes' and hit enter.  Press f10 to save the setting and again use the arrow keys to select 'Yes' and hit enter.

 

Let windows fully load for a few minutes before checking.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

View solution in original post

1 REPLY 1
HP Recommended

Hi,

 

Try the following.

 

Download and reinstall the Chipset driver on the following link.

 

http://ftp.hp.com/pub/softpaq/sp63001-63500/sp63408.exe

 

When this has completed, do not restart as prompted, instead download and reinstall the Intel HD Graphics driver on the link below.

 

http://ftp.hp.com/pub/softpaq/sp72001-72500/sp72370.exe

 

When this has completed, shutdown the notebook.

 

Unplug the AC Adapter and then remove the battery.  Hold down the Power button for 30 seconds.  Re-insert the battery and plug in the AC Adapter.

 

Tap away at the esc key as you start the notebook to launch the Start-up Menu and then select f10 to enter the bios menu.  Press f9 to load the defaults ( this is sometimes f5, but the menu at the bottom will show the correct key ), use the arrow keys to select 'Yes' and hit enter.  Press f10 to save the setting and again use the arrow keys to select 'Yes' and hit enter.

 

Let windows fully load for a few minutes before checking.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

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