Broken Hinge on Pavilion x360 Laptop

[lwelizabeth]

Hello. The hinge on my laptop has broken, and unfortunately, my device is currently out of warranty. I understand that this is a common issue that many HP laptop owners have faced, and I was hoping to find some assistance with the matter. I attempted to resolve this using virtual chat but it seemed to think I was experiencing a completely different issue than the one I have regarding a hinge that broke after normal use with the laptop. I've had the laptop for a few years with no issues, but over the weekend the left hinge came apart and has caused some damage to the casing and screen of the laptop. As of right now, the laptop is still functioning for the most part. I am unable to close the lid of the laptop and my mouse gets hijacked periodically making it difficult to use the laptop.

[Nal_NR]

Hi @lwelizabeth,

Welcome to the HP Support Community. 

I'd like to help!

This unit may need repair. You will need additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!