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HP Recommended
HP Notebook 17
Microsoft Windows 10 (64-bit)

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Overtime the hinges on my laptop started to separate, causing the computer corners to crack and eventually leading to the hinges to complete failure. The screen is now detached to the point that I can rotate it 360 and only attachment to the computer is via wires. At some point the display stopped powering on and as of now I can only use if attached to a remote display/monitor. 

Ive checked  wires for abrasions, tears or detachment and see no problems visable. The computer powers on no problem and runs great when attached to a monitor. 

Do the hinges have a switch to control that would prevent the monitor from powering on if not attached correctly (like a swing arm or something similar ?). Eventually I will correctly replace the hinge kit and ensure monitor is properly affixed but is there a workaround in the meantime to get the monitor on (I would simply prop the screen up from behind with something until properly fixed). 

Any help or suggestions would be appreciated 

 

HP Notebook - 17-by0063cl

Product Number4BW35UA

 

2 REPLIES 2
HP Recommended

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 also the keyboard lights up as does the caps lock 

HP Recommended

@17incher

 

Welcome to HP Support Community


I understand your concerns and frustrations

 

I will escalate your case to HP's regional escalation team and a case manager will get back to you

 

Please check your Inbox


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.