Broken Laptop (Who and how can I contact for repair)

[Burber]

I have a broken HP pavilion convertible x360 14" laptop and I need to contact HP about it. I have taken it to repair and I was told that it was fixable, but with a modification. This modification included a separate keyboard like the ones found on desktops. I have the SSD that they took off the laptop. The damage to the laptop is severe. The bottom right of the screen is cracked and broken. It's slowly disconnecting from the front cover. The front cover hinge on the right is also disconnecting front the main base of the laptop and it has scratches near the right side of the keyboard. Any information regarding computer repair would be greatly appreciated. I don't not know the OS system as I have not turned on the laptop in a year.

[A_Gayathri · Accepted solution]

Hi @Burber, 

Welcome to the HP Support Community

I understand you are facing an issue with your broken HP Pavilion convertible x360 14" laptop. Not to worry I will help you to get a resolution to resolve the issue.

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

Gaya1238

HP Support