• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎11-22-2018 03:32 AM

HP Recommended
Product: Mouse H2L63AA
Operating System: Microsoft Windows 10 (64-bit)

Hello,

I broken my USB reciver for mouse HP H2L63AA  how I can order new one?

Model of reciver: DGRFEO

 THX 

4 REPLIES 4

‎11-22-2018 03:53 AM

HP Recommended

The mouse and its USB dongle are paired at the factory. 

 

The USB  dongle(reciever transmitter) that the mouse was delivered with can't be ordered seperately.

 

You will need to replace the wireless mouse set with a new one.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎11-22-2018 03:59 AM

HP Recommended

Hello,

 

ups....its not good information. HP is not ECO !!! New mose if we lost/broken such small element, very poor....

 

Nevertheless mouse is supporting : HP Link-5 technology connects five HP-compatible devices through one nano receiver.

 

It’s true?

If yes how to proceed.

Was this reply helpful? Yes No

‎11-22-2018 04:05 AM

HP Recommended

If you have an HP wireless mouse, the information I provided you for your issue is accurate.

 

If you want to be an activist and carry on about its  ECO impact, this is not the place. 

The HP community stated objective is for assisting members with issues.

 

If you still want to use a wireless mouse, then source a new one.

Otherwise purchase a wired USB mouse.

 

Next time be more careful with small devices.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎11-22-2018 05:02 AM

HP Recommended

Thank you for your support but it’s not effective.

My question is about HP Link-5 technology connects five HP.  It’s possible to buy and use with this mouse?

 

If you tell me buy next one. For sure not HP!

ps.  We not speak about cable mouse

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.