Broken hinge HP Envy

[Sian17]

Dear HP Customer service

I am incredibly disappointed to report that my HP Envy left hinge has broken, in exactly the same manner as others have said.  It has not been misused in any way.  The screen is now cracked around the left hinge and is weakened.  My husband and I bought the same laptop each in 2022 and the hinge on his laptop broke about a month after mine.  So we now have 2 broken HP Envy laptops.  They cost us such a lot of money and we expected an HP product to last for many more years.  I see that this is a common problem.

Please advise us on what you can do to remedy these issues with our two laptops.

Thank you.

[Gaya1239]

Hi @Sian17, 

Welcome to the HP Support Community

I understand you are facing an issue with your Broken hinge HP Envy. Not to worry I will help you to get a resolution to resolve the issue.

This needs one-on-one interaction hence I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

Gaya1238

HP Support